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Evidence Guide: ICTTEN501 - Provide consultancy and technical support in the customer premises equipment sector

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTTEN501 - Provide consultancy and technical support in the customer premises equipment sector

What evidence can you provide to prove your understanding of each of the following citeria?

Plan to provide consultancy and technical support in the CPE sector

  1. Obtain consultancy requirements from client
  2. Establish relationship with industry experts to maintain currency with latest industry innovations in the customer premises’ equipment (CPE) sector
  3. Access sources of product and technical information relating to change and innovation
  4. Access and evaluate latest data relating to change and innovation in the CPE sector for company use within an appropriate timeframe
Obtain consultancy requirements from client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish relationship with industry experts to maintain currency with latest industry innovations in the customer premises’ equipment (CPE) sector

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Access sources of product and technical information relating to change and innovation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Access and evaluate latest data relating to change and innovation in the CPE sector for company use within an appropriate timeframe

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess customer needs

  1. Develop knowledge and understanding of the client’s business to provide an accurate solution according to requirements
  2. Investigate communication requirements including networks, based on business needs and demands
  3. Ascertain client’s physical and financial parameters
  4. Present reports and recommendations within client’s timeframes
Develop knowledge and understanding of the client’s business to provide an accurate solution according to requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Investigate communication requirements including networks, based on business needs and demands

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ascertain client’s physical and financial parameters

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Present reports and recommendations within client’s timeframes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide consultancy and expert advice

  1. Provide timely and accurate expert consultancy and advice to company staff and clients
  2. Provide communication solutions that meet client’s requirements and relevant legislation, codes, regulations and standards
  3. Provide alternative solutions for clients where their needs cannot be better met in an innovative way
  4. Provide a report on advice and solutions that match both the physical and financial demands of the client
  5. Consult with client for an agreed solution
Provide timely and accurate expert consultancy and advice to company staff and clients

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide communication solutions that meet client’s requirements and relevant legislation, codes, regulations and standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide alternative solutions for clients where their needs cannot be better met in an innovative way

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide a report on advice and solutions that match both the physical and financial demands of the client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult with client for an agreed solution

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Control and manage product and technical information

  1. Provide all relevant personnel with the latest product and technical information
  2. Monitor the information flow process to ensure appropriate personnel have access to the latest data
  3. Provide the client with final consultancy reports and recommendations
Provide all relevant personnel with the latest product and technical information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor the information flow process to ensure appropriate personnel have access to the latest data

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide the client with final consultancy reports and recommendations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan to provide consultancy and technical support in the CPE sector

1.1 Obtain consultancy requirements from client

1.2 Establish relationship with industry experts to maintain currency with latest industry innovations in the customer premises’ equipment (CPE) sector

1.3 Access sources of product and technical information relating to change and innovation

1.4 Access and evaluate latest data relating to change and innovation in the CPE sector for company use within an appropriate timeframe

2. Assess customer needs

2.1 Develop knowledge and understanding of the client’s business to provide an accurate solution according to requirements

2.2 Investigate communication requirements including networks, based on business needs and demands

2.3 Ascertain client’s physical and financial parameters

2.4 Present reports and recommendations within client’s timeframes

3. Provide consultancy and expert advice

3.1 Provide timely and accurate expert consultancy and advice to company staff and clients

3.2 Provide communication solutions that meet client’s requirements and relevant legislation, codes, regulations and standards

3.3 Provide alternative solutions for clients where their needs cannot be better met in an innovative way

3.4 Provide a report on advice and solutions that match both the physical and financial demands of the client

3.5 Consult with client for an agreed solution

4. Control and manage product and technical information

4.1 Provide all relevant personnel with the latest product and technical information

4.2 Monitor the information flow process to ensure appropriate personnel have access to the latest data

4.3 Provide the client with final consultancy reports and recommendations

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan to provide consultancy and technical support in the CPE sector

1.1 Obtain consultancy requirements from client

1.2 Establish relationship with industry experts to maintain currency with latest industry innovations in the customer premises’ equipment (CPE) sector

1.3 Access sources of product and technical information relating to change and innovation

1.4 Access and evaluate latest data relating to change and innovation in the CPE sector for company use within an appropriate timeframe

2. Assess customer needs

2.1 Develop knowledge and understanding of the client’s business to provide an accurate solution according to requirements

2.2 Investigate communication requirements including networks, based on business needs and demands

2.3 Ascertain client’s physical and financial parameters

2.4 Present reports and recommendations within client’s timeframes

3. Provide consultancy and expert advice

3.1 Provide timely and accurate expert consultancy and advice to company staff and clients

3.2 Provide communication solutions that meet client’s requirements and relevant legislation, codes, regulations and standards

3.3 Provide alternative solutions for clients where their needs cannot be better met in an innovative way

3.4 Provide a report on advice and solutions that match both the physical and financial demands of the client

3.5 Consult with client for an agreed solution

4. Control and manage product and technical information

4.1 Provide all relevant personnel with the latest product and technical information

4.2 Monitor the information flow process to ensure appropriate personnel have access to the latest data

4.3 Provide the client with final consultancy reports and recommendations

Evidence of ability to:

provide consultancy advice related to a full range of customer premises’ equipment (CPE) products including:

product models and equipment types

peripherals

facilities, including network facilities

system features

provide alternative solutions where customer’s needs cannot be met precisely

prepare clear and concise reports to customers complete with recommendations and supporting data, including full financial considerations

provide regular updates to both company personnel and clients as to the latest product and technical information.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

summarise common customer telecommunications applications and related equipment

outline connections to carrier infrastructure or equipment

identify and describe current legislation relating to installation of telecommunications equipment and connection to carrier services

explain the purpose of enterprise operations and policies

summarise internet protocol (IP) networks

outline new and emerging telecommunications technologies

define ‘customer premises’ equipment.